Displaying items by tag: Service

Germany/Czech Republic: Gear unit specialists Flender and Wikov Industry have announced a service cooperation deal for gear units from other manufacturers. Both companies will add gears from other producers to their service portfolio with the aim of becoming a global ‘one-stop-shop’ in the industry. The intention is to reduce the complexity that end-users can encounter when components from multiple manufacturers are deployed in a single application.

The agreement will allow customers to benefit from Flender's service network with more than 50 repair centres around the world. Wikov holds experience regarding spare parts for gear units from other manufacturers.

Both companies will continue to offer their service portfolio for their original products.

Italy: Martin Engineering has launched its successful ‘Mr Blade’ conveyor belt optimisation program in Italy's construction materials sector. The service is a direct-to-site service to maintain and replace belt-cleaner blades that has previously been implemented in the US and the UK. Martin Engineering offers a range of conveyor belt solutions in Italy for industries like energy and steel. The ‘Mr Blade’ program extends this offering to smaller sites – such as quarries, concrete and asphalt plants. Martin Engineering expects to launch its ‘Mr Blade’ service in other European countries later in 2019.

Russia: The Federal Antimonopoly Service (FAS) has approved a merger of Pereval Pit and Angarsk Cement with Optic Holding. Siberian Cement will gain a 99.9% stake in Optic Holding following the deal, according to the AK&M Agency. The application to FAS was made in mid-October 2018. Angarsk Cement is part of Siberian Cement group.

Germany: Haver & Boecker has launched a new service division in September 2015. Its aim is to bundle competencies and to increase the efficiencies of support services.

The newly-founded department, Haver Service, is based on four sectors: Spare Parts, Commissioning, Support and Assistance. "Every one of our customers should feel well-served. Service cannot be an empty word," said Alfons-Lütke-Cosmann, Head of Haver Service.

The Commissioning sector will organise the commissioning and assembly of machine and plants as well as complex reconstruction and calibration. It aims to increase the efficiency of commissioning. The Spare Parts sector will sell spare parts and implement online sales. The Assistance sector will support the customer for unplanned machine failures and acute technical difficulties. It provides a free 24/7 hotline and a remote service and will organise, depending on requirements, current site service calls. The Support column includes audits, maintenance, standard conversions, customer training and planned service appearances.