Displaying items by tag: digital

Mexico: Cemex has recorded a total of 50,000 users of its Cemex Go online sales platform since its launch in 2017. Exchanges via the platform account for 93% of the group's global cement customers and 85% of concrete customers. Cemex Go's net promoter score (NPS) customer satisfaction rating rose by 50% between November 2018 and November 2022.

Chief executive officer González Olivieri said "Cemex Go is an important enabler in our transition to a lower carbon industry by improving supply chain logistics, moving to a paperless industry and increasing efficiency throughout the construction sector."

China: Anhui Conch Cement has engaged Conch IT Engineering for software platform supply and maintenance services for some of its subsidiaries. The supplier will provide design and technical services for the production process control system software, a sales and product dispatch system, production data uploading and a quality management system for clinker production lines, grinding units, aggregate, commodity concrete and technology modification projects. The value of the work is US$36m.

Mexico: Cemex's Cemex Go online shopping platform has won the Best Internationalisation Strategy award at the Mexican eCommerce Awards 2021. Marketing company Marketing4eCommerce hosted the awards, which compared Mexico's ecommerce platforms across 10 categories. Cemex Go also received nomination in the Best Mobile Transactional App category.

Cemex said "With this distinction, Cemex Go increases its positioning as a reliable app, in addition to offering merchants an alternative to solve their business needs from a mobile phone."

US: Martin Engineering has launched new online conveyor training content. The supplier says that the content integrates with client customer learning management systems (LMS). It is intended to enable users to independently assign, monitor and certify progress of participants across all of a producer’s locations.

Training manager Jerad Heitzler said, “With this new effort in place, Martin has taken another step forward in global conveyor training.” He added “We’ve emerged as an LMS content provider to deliver greater flexibility and control over employee learning, helping customers attain the highest levels of efficiency and safety.”

Cameroon: Cimenteries du Cameroun (CIMENCAM) has signed an agreement with YUP Cameroon to accept online payments via YUP’s mobile phone-based banking system. Orders can be made via on CIMENCAM’s online portal. YUP allows its customers to access financial services without a bank account. The system started in Ivory Coast and Senegal in 2017 and is now present in Burkina Faso, Cameroon, Guinea, Ghana and Madagascar.

India: JSW Cement has hired US-based Yalochat to supply software for transactions with trade customers. It says it is among the first Indian cement companies to introduce conversational commerce services to this marketing segment. The software promises to increase the company’s ease of doing business by integrating customer service into transactions via the WhatsApp messaging platform. The producer says that this will help differentiate it as it transitions to 25Mt/yr of production capacity by 2023 from 14Mt/yr.

Managing director Parth Jindal said, "Digital technology is shaping the long-term sustainable growth strategy of all JSW Group businesses. We are in a unique position to deliver integrated home-building solutions to Indian consumers. Our digital transformation will ensure the ease of doing business to our customers through continued improvements in the overall brand experience combined with efficient operations for well-synchronised and timely deliveries."

Uganda: Hima Cement has introduced Kafluu, a chatbot-led initiative that lets customers order products via WhatsApp. The subsidiary of LafargeHolcim says that customers can use the platform 24 hours a day, 7 days a week to manage their orders and transactions. The automated chatbot software guides customers through the ordering process, gathering specifics like the product type, number of bags, delivery site and payment options. Payment is available via MTN MoMo Pay or bank transfer.

“We are always looking to improve the customer experience and Kafluu is able to respond quickly and effectively, enabling customers to place orders, make payments and input their delivery information with ease,” says Israel Tinkasimiire, the Hima Cement Sales Director.

The initiative is being piloted in Mbarara first before rollout in the rest of the country.

UK: QMJ Group has announced 9 – 10 March 2020 as the dates for Hillhead Digital, a “multi-stream conference with an innovative exhibition platform that will allow the industry to connect and engage like never before.” Under the heading “New Horizons – Building the Recovery,” the event will feature 40 seminars and panel sessions, providing insights into “themes that will shape and transform the extractives and construction industry over the next decade,” namely digitisation, decarbonisation and infrastructure, as well as 500 virtual booths. Delegates will also be able to arrange live chats and meetings with other attendees.

QMJ Group managing director Richard Bradbury said, “With exhibitors unable to showcase their products and services at physical exhibitions over the last year, Hillhead Digital will provide a safe and dynamic platform for the community to reconnect and share all of the positive developments that will help shape the construction recovery. Our digital-format event will extend Hillhead’s international reach and increase its coverage of the technology sector and younger demographic groups. It will celebrate the enormous contribution the sector makes to the UK and provide an exciting prelude to the physical event we look forward to delivering on 22 – 24 June 2021.”

India: Dalmia Bharat subsidiary Dalmia Cement has awarded a contract to payment solutions specialist Paytm for digitisation of its payment processes. United News of India has reported that Paytm will enable customers to use Paytm Wallet, Unified Payments Interface (UPI) and other cashless means in purchasing Dalmia Cement’s products from over 30,000 dealers and retailers across 22 Indian states and union territories, according to the producer.

Head of marketing and executive director Pramesh Arya said, “Dalmia Cement's emphasis on being digital first has helped our dealers and retailers carry out their day-to-day business transactions easily. Paytm has always stood for ease of use and convenience in the world of digital payments. Through this partnership, we aim to help our dealer community accept contactless and secure payments using Paytm Wallet, UPI, debit or credit card and online banking.” He added, “The idea is to maintain social distancing, reduce cash handling and minimise the risk of coronavirus exposure. This partnership is yet another step in Dalmia Cement's pursuit to bring Future Today - our brand credo - to life.”

Vietnam: Tan Thang Cement has commissioned a control system package supplied by Switzerland-based ABB for a new cement plant in Nghe An province. The order included an ABB Ability System 800xA DCS (Distributed Control System), which integrates control, electrical and communication systems, ABB Ability Knowledge Manager and ABB Ability Expert Optimizer products which are integrated with the DCS, and basic communication and electrical system infrastructure and equipment.

"This was a challenging project many years in development and we delivered the control system package within our customer's timeframe. We used remote support and provided all necessary training to ensure that the plant team could complete the commissioning accurately and safely," said Nguyen Hoang Giang, Division Manager for Process Industries, ABB Vietnam.

On the electrical side, ABB provided a 110kV air insulated substation, with a SCADA (Supervisory Control and Data Acquisition) system based on ABB Ability System 800xA for Power Control, as well as telecommunications, and high voltage primary and secondary equipment to support the electrical infrastructure. ABB also delivered power transformers, distribution transformers, a motor control centre, auxiliary control centre, emergency diesel generator, DC power supply, various field devices, and related commissioning services.