Displaying items by tag: retail

Argentina: Holcim Argentina, part of Switzerland-based LafargeHolcim, has announced plans to open 1000 new branches of its Disensa retail chain by 2024. The Diario Financiero newspaper has reported that the chain opened 40 new locations during 2020.

General manager Natalia Soler said, "Being considered an essential sector, builders merchants continued to operate during quarantine. This scenario benefited us, coupled with the number of customers who took advantage of the context and their savings to make repairs to their homes."

Cameroon: Cimenteries du Cameroun (CIMENCAM) has signed an agreement with YUP Cameroon to accept online payments via YUP’s mobile phone-based banking system. Orders can be made via on CIMENCAM’s online portal. YUP allows its customers to access financial services without a bank account. The system started in Ivory Coast and Senegal in 2017 and is now present in Burkina Faso, Cameroon, Guinea, Ghana and Madagascar.

India: JSW Cement has hired US-based Yalochat to supply software for transactions with trade customers. It says it is among the first Indian cement companies to introduce conversational commerce services to this marketing segment. The software promises to increase the company’s ease of doing business by integrating customer service into transactions via the WhatsApp messaging platform. The producer says that this will help differentiate it as it transitions to 25Mt/yr of production capacity by 2023 from 14Mt/yr.

Managing director Parth Jindal said, "Digital technology is shaping the long-term sustainable growth strategy of all JSW Group businesses. We are in a unique position to deliver integrated home-building solutions to Indian consumers. Our digital transformation will ensure the ease of doing business to our customers through continued improvements in the overall brand experience combined with efficient operations for well-synchronised and timely deliveries."

Uganda: Hima Cement has introduced Kafluu, a chatbot-led initiative that lets customers order products via WhatsApp. The subsidiary of LafargeHolcim says that customers can use the platform 24 hours a day, 7 days a week to manage their orders and transactions. The automated chatbot software guides customers through the ordering process, gathering specifics like the product type, number of bags, delivery site and payment options. Payment is available via MTN MoMo Pay or bank transfer.

“We are always looking to improve the customer experience and Kafluu is able to respond quickly and effectively, enabling customers to place orders, make payments and input their delivery information with ease,” says Israel Tinkasimiire, the Hima Cement Sales Director.

The initiative is being piloted in Mbarara first before rollout in the rest of the country.

Americas: Switzerland-based LafargeHolcim has begun its roll-out of ECOPact low-carbon concretes in its Latin America region, launching the product range in Ecuador, Colombia and Mexico to “meet growing demand for green products.” The company says that the launch in other markets will follow in early 2021. It said “this roll-out of ECOPact builds on its successful market adoption across Europe, the UK, the US and Canada.” The producer additionally plans to introduce its ECOLabel “to transparently communicate the environmental benefits of its green cement range” across the Disensa retail network from December 2020, enabling customers to “easily identify products that comply with the company’s green criteria, including lower carbon dioxide (CO₂) footprint and recycled content.” Every country in the region will have at least one ECOlabel product, according to the company.

Latin America regional head Oliver Osswald said, “With the roll-out of the widest range of green building materials in Latin America, we are committed to leading the way in sustainable construction. Building on our region’s excellent third quarter 2020 results, demonstrating strong resilience despite an unparalleled health crisis, Latin America is well positioned to tackle the challenges ahead. We have a clear and unified strategy supported by two strong pillars: a rapidly expanding Disensa retail franchise network, and a fully orchestrated regional push toward green building solutions.”

LafargeHolcim’s Latin America retail network Disensa will reach 2500 stores in 2020, almost double the number in 2018. The company said, “Disensa will become the central network to reach millions of consumers with a diverse product portfolio, based on quality and environmental benefits by offering ECOLabel products on a wide scale. Disensa will also introduce new digital experiences to the buying process and eventually become a full line of stores from Disensa Express to Disensa MAX!”

LafargeHolcim will host the First Latam Virtual Convention for current and potential Disensa franchisees from 25 – 27 November 2020, with participants from eight Latin American countries.

India: Dalmia Bharat subsidiary Dalmia Cement has awarded a contract to payment solutions specialist Paytm for digitisation of its payment processes. United News of India has reported that Paytm will enable customers to use Paytm Wallet, Unified Payments Interface (UPI) and other cashless means in purchasing Dalmia Cement’s products from over 30,000 dealers and retailers across 22 Indian states and union territories, according to the producer.

Head of marketing and executive director Pramesh Arya said, “Dalmia Cement's emphasis on being digital first has helped our dealers and retailers carry out their day-to-day business transactions easily. Paytm has always stood for ease of use and convenience in the world of digital payments. Through this partnership, we aim to help our dealer community accept contactless and secure payments using Paytm Wallet, UPI, debit or credit card and online banking.” He added, “The idea is to maintain social distancing, reduce cash handling and minimise the risk of coronavirus exposure. This partnership is yet another step in Dalmia Cement's pursuit to bring Future Today - our brand credo - to life.”

Russia: Eurocement subsidiary Maltovsky Portland Cement has announced that it will be selling wholesale and retail products from its plant in Dyadkovsky, Bryansk Oblast from a newly opened shop at the site. While the new sales format is being trialled, customers are able to purchase 50kg bags or big-bags of CEM-II cement or 1750kg pallets of CEM-III cement. Eurocement commercial director Natalya Strzhalkovskaya said, “Customers thereby eliminate the risk of buying counterfeit goods and can be sure that they are purchasing reliable and high-quality Maltovsky Portland Cement products.”

India: Construction has stalled in Tamil Nadu because consumers are reportedly unable to buy cement. The supply chain has been disrupted because police have shut shops across the state following breaches of social distancing rules after the partial easing of the coronavirus lockdown.

Ramco Cements Managing Director Arrakundal Dharmakrishnan said, “We have instructed our dealers that they must follow social distancing norms.”

In neighbouring Telangana, chief minister Kalvakuntla Rao has extended the lockdown period to 29 May 2020, subject to a review on 15 May 2020 that may result in the resumption of construction works and the re-opening of non-essential shops.

Mexico: The National Cement Chamber (CANACEM) has suspended the activity of all member producers with cement plants in the country following the government’s national industrial shutdown in response to coronavirus. The suspension will last until 30 April 2020, during which time employees will draw their full salaries. CANACEM President Jaime Rocha Font said, "It is necessary to carry out technical, operational and administrative actions in each of the plants whose activity will be suspended in order to be able to completely stop operations in a safe and technically orderly manner.” Companies have until 10 April 2020 to complete the shutdown.

Cement dispatches to public and private works, as well as to the country’s 62,000 cement retailers, will proceed until 3 April 2020.

Thailand: SCG’s cement business has delivered sales and earnings growth in 2019 despite problems with the company’s chemicals business. It attributed its cement sales performance to growing distribution and retail businesses. Its cement business sales revenue grew by 1% year-on-year to US$5.93bn and its earnings before interest, taxation, depreciation and amortisation (EBITDA) grew by 3% to US$674m. SCG has also announced the creation of a retail joint-venture in Cambodia to sell building materials. Overall, the group’s sales declined by 8% to US$14bn in 2019.